Answer 1: There is a possibility that the teacher in question has created their own school account. If so, please telephone the LPDS Team to have the erroneous account deleted or to have the user moved from the other account.

Answer 2: The website does not currently allow for apostrophes. Please try again, removing any apostrophes. The over-riding issue will be corrected by our team soon.

Answer: Creation of an account speeds up the process of booking, meaning you do not have to enter your school and address details every time you book a course or order a publication or subscription, saving time. The LancsNGFL always required passwords (sometimes more than one) to access subscription content. Multiple user accounts can now be created under each school account, giving you access to your subscription content as well as the course booking system, all on one platform with one password per user account. Each user can now reset their own password, which was impossible with the old LancsNGFL.

Answer: Yes, but currently you should use the 'Add new Teacher' function to create their account. Login > My Account > Manage Account > Manage User Accounts > Add new Teacher.

Answer: Four weeks prior to the course start date, LCC School applicants will be able to access their confirmation letter via the Schools' Portal. Non-LCC applicants will receive their confirmation letter via email, to the email address provided at the time of booking. 

Guidance on how to access the confirmation letter on the Schools' Portal can be found using this link - LPDS Course Confirmation Guide.