Parking - pay or challenge your penalty notice

If you pay the Penalty Charge Notice within 14 days you will only be liable to pay 50% of the total charge.

If you would rather pay over the phone you can use our phone payment line 0300 123 6713. We accept the following credit / debit cards: Visa (including Electron), MasterCard, Delta, Maestro and Solo. We do not accept American Express.

Payment in full closes the case.

We can accept payments for penalty charge notices issued under the former ParkWise parking enforcement scheme.

We enforce on street parking restrictions across Lancashire and off street car parks on behalf of Lancaster City Council.

The purpose is to improve road safety for all road users, to improve the flow of traffic and to ensure emergency vehicles and public transport are able to travel without obstruction or delay. The money received from Penalty Charge Notices can only be re-invested into Lancashire parking services and highway related schemes.

The parking restrictions we enforce, include:

Vehicles parked on yellow lines or where loading restrictions are in force
Vehicles parked without clearly displaying a valid or the correct permit / voucher / ticket to allow them to do so
Vehicles parked for longer than the purchased time or for longer than permitted in pay and display or limited waiting bays
Vehicles parked in a suspended bay during controlled hours
Vehicles parked in a bus stop or bus lane during prohibited hours
Vehicles parked excessively outside of bay markings

If you are unsure where your penalty charge notice has been issued, please contact our general enquiries line 0300 123 6713, we cannot accept payments on this line. Please wait a full working day after being issued with a penalty charge notice before contacting us. This will allow us to have all the details ready on the system to answer your queries.

Parking enforcement on public/bank holidays

During bank holidays parking restrictions still apply unless stated on the signage:

This is because:

the county has a limited number of on street parking spaces on its roads
during public holidays there is an increased demand for spaces on the road
we wish to encourage a fast turnover of spaces on busy days
it is important that we keep resident bays free for permit holders at these busy times

Challenge a penalty notice

To challenge a penalty notice you must make your initial challenge in writing.
If your informal challenge is rejected, you can make formal representations to the council.
If the council rejects your formal representations you can appeal to the independent Parking Adjudicator.