Contacts for domicillary and residential providers
Contact services for care providers
Use the sections below to find the right team for your query. Each section explains what they can help with and how to contact them.
Contract management (adult social care and health and residential settings)
What they can help with
Contract variations and innovations
Contractual queries
Contract compliance
Quality monitoring
Quality improvement
Contact details
Telephone: 01772 531 293
Procurement customer access
What they can help with
Hours requested for a newly commissioned service
Changes to care being provided
Accessing care plans through the Care Portal
Questions about tenders (Oracle Sourcing), including:
Finding tenders
Submitting a bid
Contact details
Telephone: 0300 123 6710
Adults social care customer access
What they can help with
Reporting when you no longer provide services to a service user
Reporting deaths
Service users still showing on the Care Portal
Contact details
Telephone: 0300 123 6720
Adults safeguarding customer access
What they can help with
Concerns about a service user
Safeguarding queries and alerts
Contact details
Telephone: 0300 123 6721
Emergency duty team customer access
Adult care payments
What they can help with
Processing Care Portal submissions and manual invoices
Processing residential care payments
Contact details
Telephone: 01772 535 866