Contact options if you have difficulty hearing or speaking

If you use British Sign Language (BSL), you can get information, advice and support through Convo.

Convo connects you to a qualified BSL interpreter. The interpreter will help you talk to our team and get the support you need.

The service is free, confidential and easy to use.

You can use Convo on your phone, tablet or computer.

How to use Convo

1. Download the Convo app.

2. Open the app and search for Lancashire County Council.

3. Choose Lancashire County Council.

4. Start your call.

5. A qualified BSL interpreter will join the call and connect you with the right team.

If we need to contact you back, you can share your Convo number with us through the app.

Using Convo in our buildings

You can also access a BSL interpreter when visiting some of our buildings.

Look for a green Convo Access QR code in reception.

Simply scan the QR code using your phone camera. You will be connected to a qualified BSL interpreter straight away.

You do not need to download the app or create an account.

Buildings with Convo Access QR codes

• County Hall, Preston

• Skelmersdale Library

• Thornton Social Services Office, Fleetwood

• White Cross Offices, Lancaster

Need help?

If you are visiting one of our buildings and cannot find the Convo QR code, please speak to a member of staff at reception.

You can read more about the Convo app on their website.