Free transport to school

  1. Overview
  2. Eligibility
  3. Faith schools
  4. When to apply
  5. Apply
  6. Renew or change your pass
  1. Lost and damaged travel passes
  2. Refund of travel costs
  3. Post-16 student transport
  4. Reviews and appeals
  5. School transport contacts
  6. Special educational needs and disabilities (SEND)

11. School transport contacts

Area education offices

For questions about free transport to mainstream schools, application forms, appeals and applying for a free travel pass contact your local area education office.

Special schools and special educational needs and disabilities (SEND)

If your child has an education, health and care (EHC) plan or you have any questions about SEND transport assistance contact the Inclusion Service for advice.

School bus season tickets

Find information about school bus season tickets and how to apply.

Webchat

Webchat will appear on this page if an advisor is available.

Bus and rail enquiries

You can find information about bus routes, stops and timetables in the public transport section.

You can also view the Traveline website or call Traveline on 0871 200 22 33. Lines are open 7 days a week, calls cost 12p per minute plus your phone company's access charge.

Complaints about appeals

If you feel that there was a failure to comply with the procedural rules or if there were any other irregularities in the way your appeal has been handled, then you have a right to complain to the Local Government Ombudsman (LGO). However, please note that a complaint to the LGO is not a further right of appeal. Your complaint must relate to the administration of your appeal rather than the appeal decision that was taken. The LGO cannot overturn a decision taken by the appeals Panel.

Complaints to the LGO should be made either by telephone, email or by post. You can contact them on 0300 061 0614 or visit the LGO website for further information.

Any other general complaints should be referred initially to appeals@lancashire.gov.uk or 01772 536 776 or to log a formal complaint please email complaintsandfeedback@lancashire.gov.uk

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School transport