Children's social care compliments, comments or complaints

The support you receive from us is personal to you. We can't be sure the services are right for you unless you tell us.

We need you to tell us about our services with your:

• experience

• the positives or negatives

• areas for improvements

To do this use the information below

Compliments

We are always pleased to hear from people who use our services.

Comments

We can use your comments to help improve services for you and other people.

Complaints

If you are unhappy with our services we will do all we can to resolve the problem.

We will investigate your complaint according to the children's social care complaints process.

Advocacy services

If you are a child and you are struggling to make your views heard about a social care issue you can get help from the National Youth Advocacy Service (NYAS).

This can be any issue such as:

• the service you receive from your social worker

• thinking about making a complaint about a social care issue

They can support and help you to make sure that your views are heard and your choices are respected and listened to fairly.