This guide provides some detailed information about particular circumstances, if you need any further information, please contact your area education office.
In certain exceptional circumstances refunds can be claimed to cover costs of travel/fares paid while waiting for a travelpass, normally where the delay is caused by the council.
If you feel this applies to your circumstances, please contact us and we will send you a claim form to complete.
Online application support
If you need help logging in, changing your password or filling in the online application form, contact the customer access centre:
Tel: 0300 123 6707 Monday to Friday 9am to 5pm
Or complete our contact form
Advice about school admissions
You can contact your area
If you lose your travel pass please check with the bus operator to see if the pass has been found on the bus. You can find the bus operator contact details on the timetable information for your school.
Damaged, mutilated or misused travel passes will not be accepted for travel and may
to their data protection obligations.
Provide advice and monitor the Data Protection Impact Assessment process.
Acts as a point of contact for the Information Commissioner's Office (ICO) and members of public on any matter relating to Data Protection.
If you need to contact the Data Protection Officer
will need to register with Selnet.
If you wish to become a referral organisation, please contact Selnet using the details below.
Office number: 01772 200690
Free phone number: 0800 246 5740
Email address: underoneroof@selnet-uk.com
If you have any questions on the scheme or require support
not reside in.
We may require proof of the address given and you will be contacted directly if this is required. The Local Authority also reserves the right to request further proof of an address as appropriate to individual circumstances.
If it is found that a false address has been used to secure
.
Selnet works with local furniture reuse organisations to run the entire scheme from the first point of contact through to the approval and delivery of household items.