Report a fault at a bus stop or shelter

If you want to enquire about the relocation of an existing bus stop and/or shelter or request a new bus stop and/or shelter please email busshelters@lancashire.gov.uk.

The quickest and easiest way to report a bus stop is via the Love Clean Streets mobile app. 

Report It online

Before you start you will need to register for an account with Love Clean Streets, using an email address and password, if you haven't already done so. 

You will then be asked to provide:

• the location of the bus stop
• a description
• a photograph - max 4mb limit (optional - only take a photo if safe to do so)

Start your report

Select the type of fault you are reporting below: 

Bus stop surface defect

Damaged bus shelter

Damaged bus stop pole or sign

Damaged bus timetable case

Our bus shelters

Lancashire County Council is responsible for around a third of Lancashire's bus shelters.

They others are maintained by

• 12 District Councils
• 2 Unitary Authorities
• Various parish and local town councils
• Advertising companies on behalf of district councils

If we do no not maintain the bus shelter, we will report any faults or damage to the responsible organisation to resolve.

If you want to request the relocation of an existing bus stop and/or shelter or ask for a new bus stop and/or shelter please email details of your request to busshelters@lancashire.gov.uk.