Proactive Approach to Conflict for Managers (Older People Service) - OP004B
Who is this course for?
This training is for the Senior Managers, Registered Managers, Assistant Managers and Senior Care Assistants working in Older People Services residential homes.
Please note that these sessions will be hosted as a virtual classroom session. Learners enrolling for these sessions will need their own laptop/PC or smart device to log on to the session.
Aims
This programme focuses on the understanding of Positive Behaviour Support, active and proactive working as a means of assessment, prevention and prediction of conflict. This focus fulfils the legal requirement of the Health and Safety at Work Act 1974 and current legal guidance.
During this programme we will discuss Positive Behaviour Support, active and reactive, Behavioural & Functional Assessment, Risk Assessment, and how to introduce Positive Behaviour Support into your home.
In addition, emphasis is placed upon the attitude, behaviour and reactions of the care staff within your home and their influence upon and ability to control, an escalating situation.
We will be incorporating the specific patterns and behaviours presented by people with dementia and the development of specific support strategies.
The training will focus on the Phase 1 & 2 Physical Interventions techniques specifically for (deflection/escape/release techniques).
Objectives
By the end of the course the participant will be able to:
• Explain what is challenging behaviour and who expresses it
• Describe the behaviours may we observe presented by people with dementia
• Discuss the principles of Positive Behaviour Support help
• Identify Risk Assessment as an essential component of good practice
• Ascertain residents appropriate expression and alternative methods of communication
• Manage personal Space, movement and verbal responses
• Recognise our attitudes toward conflict
• List conditioned responses and sensitivity with awareness around conflict
• Apply Local and National Guidance and legislative frameworks & The Mental Capacity Act 2005 - Best Interest decision making
• Debate staff care, a fundamental part of effective professional practice
• Apply the philosophy and practice of ‘least resistance’
• Employ Phase 1 & 2 Physical Interventions (deflection/escape/release techniques)
Trainer
Matt Joyce – Space Training Consultants Ltd