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Contact
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Query
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Contact Details
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Contract Management
(Adults Social Care and Public Health)
And
Health and Residential Settings
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- Contract variations and novations
- Contractual queries
- Contract compliance
- Quality monitoring
- Quality improvement
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Tel:01772 531 293
Email:
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Procurement Customer Access
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- the number of hours you have been asked to provide for a newly commissioned service.
- the care you have been asked to provide i.e. the care is no longer adequate or needs to be changed
- accessing Care Plans through the Care Portal
- you have a question about tenders (Oracle Sourcing) e.g.
- Finding tenders
- Submitting a bid
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Tel: 0300 123 6710
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| Adults Social Care Customer Access |
- you no longer provide services to a service user, but they are visible on the care portal. This includes reporting deaths
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Tel: 0300 123 6720
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| Adults Safeguarding Customer Access |
- you have a concern about a service user you are providing services for
- safeguarding queries and alerts
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Tel: 0300 123 6721
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| Emergency Duty Team Customer Access |
- out of hours queries and package requests
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Tel: 0300 123 6722
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Procurement Information Management
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Supplier Care Provider Portal usage
- Registration
- Login
- Confirmation/loading of service provided (Actuals)
- Portal navigation
i-Supplier queries including:
- Registration
- User Creation
- Password reset
- Navigation
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iSupplier contact
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Care Navigation
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- a package of care that is currently being arranged by Care Navigation.
- Rate queries for any new services
- Responding to Care Navigation RFQ's within Oracle Sourcing
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Tel: 01772 538 450
Email: carenavigation@lancashire.gov.uk
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Data Cleansing Team
(within Care Navigation)
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- missing or incorrect packages of care – query through the Care Portal using "Supplier Change Request" or via the Data Cleansing Team
- support for the "Supplier Change Request" functionality is available within the Care Portal and via the Data Cleansing Team
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Care portal – Oracle Supplier Change Requests
Tel: 01772 530 200
Email: datacleansingteam@lancashire.gov.uk
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Adult Care Payments
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- the processing of Care Portal submissions/manual invoices
- the processing of residential care payments
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Tel: 01772 535 866
Email: invoicecare@lancashire.gov.uk
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