Cancel the TEC service

You can cancel the service at any time.

Before you start you will need your reference number from a recent invoice.

Your reference number can be found on the top right-hand side. Please enter the numbers only (for example 924446 not A924446).

To cancel complete the form below or call 0300 123 6720.

Cancel the TEC service

Transferring the service

In the unfortunate event of a loved one’s passing, the TEC service can be transferred to another person using the above form.

Your key safe

If you cancel the TEC service, and you need your key safe to enable access for either formal or informal carers you can keep the key safe, at no charge.