Having difficult conversations
Who is this course for?
This training is ideal for managers, deputies and room leaders who manage other's work and those in roles such as SENDCO or Safeguarding Designated Lead Practitioner.
Course content
Do you find yourself worrying about those potentially 'difficult' conversations that you need to have? It may be with a parent about their child or a team member or student about their practice or behaviour. It could be with another professional from an outside agency.
This training will build your skills and confidence to have challenging conversations and achieve positive outcomes.
This interactive training will support you to:
- recognise when and why a difficult conversation is required
- understand how to prepare for the conversation
- start and end conversations
- tools to maintain control
- understand 'what not to do'
- be a skilful communicator for positive impact
- provide honest and clean feedback to support improvement of practice
Session dates and times
Date: 3 December 2024
Time: 9.30am - 12.00pm
Venue: The Exchange at County Hall, Fishergate, Preston PR1 8XJ
Delivery: Face to Face half-day
Date: 17 June 2025
Time: 9.30am - 12.00pm
Venue: Early Years Professional Development Centre, Fairfield Nursery School, Fairfield Street, Accrington, BB5 0LD
Delivery: Face to Face half-day
Cost: Click here to view training costs
Delivered by:
Lynda Ward, Early Years Project Officer
Book online:
Please note we do not accept bookings by email or phone.
If you book a place and fail to attend, the full charge will apply - see our Terms and Conditions for exclusions.