Compliments, comments or complaints

We are committed to providing the best possible services and we welcome all your feedback, whether it is a complaint, comment or compliment.

• How we handle your compliments, comments and complaints

You can submit a compliment, comment or complaint in a number of ways:

Highway faults

If you want to report a street lighting, roads or highway fault, please use Love Clean Streets, our dedicated online reporting tool.

Council employees

If you want to report the misconduct of an employee or the misuse of public funds, please read our whistleblowing policy and if appropriate, please report your concerns using our dedicated online reporting tool.

Council services

If your compliment, comment or complaint is about:

• Adult social care
• Children social care
• Special educational needs and disabilities
• Schools
• Libraries, museums and archives
• Individual county councillors
• Bus services
• Quality of goods (Trading Standards)
• Highways and environment
• Registration services
• Welfare rights

Email

Send us your compliments, comments and complaints to complaintsandfeedback@lancashire.gov.uk

Please ensure that your email contains:

• Your full name
• Your postal address
• The date (where possible) and details of the compliment, comment or complaint
• The service concerned where possible

Post

Comments, compliments and complaints forms for downloading and printing.

• Complaint form  (PDF 14.4 KB)
• Compliment and comment form  (PDF 16.9 KB)

Please send it to:

Complaints and appeals team
Legal and Democratic Services
County Hall
Fishergate
Preston
PR1 8XJ  

Telephone

For social care complaints you can speak to one of our advisors on 0300 123 6720.

For complaints about any other council service please ring 0300 1236701.