User information
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The following exemptions from charges are available
Borrowers aged 65 or over
are exempt from:
- overdue fines on books and public information videos
Children aged under 16
are exempt from
- overdue fines on books
- reservation fees
- hire charges on talking books
Borrowers who are long term sick or disabled
are exempt from
- overdue fines on books and public service videos
- reservation fees
Borrowers who are unable to read or use books because of a disability
are exempt from
- hire charges for audio-visual items and CD Roms
- overdue fines
- reservation fees
Borrowers who use mobile libraries
are exempt from
- overdue fines on books borrowed from mobile libraries
Borrowers in receipt of Housebound Reader Service
are exempt from
- all hire charges. overdue fines and the reservation fee
Please note: all borrowers are required to pay postal charges incurred in sending overdue reminders.
If you wish to claim any exemptions please ask a member of staff. Documentary evidence will be required. Examples are:
Borrowers aged 65 and over
- driving licence, birth certificate, passport
Long term sick
payment order book or official notification of award of Incapacity Benefit ( long term rate) or the Disability Premium paid with any of the following:- Income support
- income-based Jobseeker's Allowance
- Housing Benefit
- Council Tax benefit.
Disabled
payment order book or official notification of award of:- Disability Living Allowance
- Severe Disablement Allowance
- Attendance Allowance
- Disabled Person's Tax Credit
- Industrial Injuries Disablement Benefit
- War Disablement Pension
- Disability Living Allowance
- Severe Disablement Allowance
- Attendance Allowance
- Disabled Person's Tax Credit
- Industrial Injuries Disablement Benefit
- War Disablement Pension
- Income Support
- income based Jobseeker's Allowance
- Housing Benefit
- Council Tax Benefit
Unable to read or use books because of a disability
- official letter from the doctor, optician, hospital, Social Services, school or similar body
- registration document ( e.g. registered blind/partially sighted)
- dyslexia report
Please note: A pre-printed form is available which you can have signed and stamped by an official body in confirmation of your claim. Please ask staff for details.