Frequently Asked Questions
- What topics do you cover?
- Who can join Living in Lancashire?
- How do I become a member?
- What will you do with my personal information?
- Will I be asked to complete a lot of surveys?
- Am I paid to be a member?
- Will I get feedback on the research?
- What happens if I want to leave Living in Lancashire?
- How long will I be a member?
What topics do you cover?
Living in Lancashire asks for your opinions on many varied topics. Previous research has covered issues such as:
- the emergency services,
- local transport,
- children and young people,
- access to services and information,
- leisure time,
- social services,
- local government, and the future of Lancashire.
Who can join Living in Lancashire?
Anyone who is aged 16 years or over and lives in the areas that Lancashire County Council covers is welcome to join Living in Lancashire.
What will you do with my personal information?
All the information you provide is treated in the strictest confidence and will be used for statistical and research purposes only. Personal information will always remain confidential and will not be disclosed to any other organisation.
If any of your personal details change while you are a member of Living in Lancashire, you can fill in our online change of address form or let us know by post, telephone or e-mail and we will update our records.
Once you leave the panel all of your personal details will be removed from our database.
Will I be asked to complete a lot of surveys?
Living in Lancashire members receive up to four questionnaires a year. Questionnaires should take no more than 15 minutes to complete. You may also be invited to take part in interviews or local discussion groups, and your participation in these will always be voluntary.
Will I get feedback on the research?
We give panel members regular feedback on how we are going to improve our services to better meet their needs. A newsletter is sent with every piece of postal research containing information about the topics covered in the previous wave. To download a pdf of the panel newsletters use the following links:
- Spring 2011: customer service, community safety, communications from the council, cost savings, social capital and economic development (132 kB - Acrobat PDF)
- Winter 2011: local measures, social capital, improving community cohesion and the council's budget (234 kB - Acrobat PDF)
- Autumn 2010: Lancashire Youth Offending Team, immigration, improving communications and community safety (216 kB - Acrobat PDF)
- Spring 2010: how the council communicates, highway maintenance, climate change, transport information and street scene (121 kB - Acrobat PDF)
- Winter 2010: Street scene, the council's budget, road safety and Trading Standards (123 kB - Acrobat PDF)
- Autumn 2009: Health and adult services and road safety (107 kB - Acrobat PDF)
- Summer 2009: Trading Standards and public transport information (120 kB - Acrobat PDF)
- Spring 2009: community safety, the current economic climate and health and social care (143 kB - Acrobat PDF)
- Winter 2009: Use of carrier bags and voluntary and community work (111 kB - Acrobat PDF)
- Autumn 2008: council priorities and budget, highway maintenance services, and getting involved in local democracy (141 kB - Acrobat PDF)
- Spring 2008: healthcare and social care services, health and personal circumstances, and children's services (98 kB - Acrobat PDF)
- Winter 2008: council priorities and budget, the record office and transport information (162 kB - Acrobat PDF)
- Autumn 2007: road safety, NHS dentistry in Lancashire and Lancashire in Europe (177 kB - Acrobat PDF)
- Summer 2007: local area, climate change, the environment, recycling and composting (132 kB - Acrobat PDF)
- Winter 2007: getting to services, county council priorities and budget for 2007/8, reading local newspapers, and perceptions of east Lancashire (131 kB - Acrobat PDF)
- Autumn 2006: finding out about county council services and experience of using these services, and use of public services on the internet and opinions of what the county council's website should contain (347 kB - Acrobat PDF)
- Spring 2006: contacting the council, road safety, living in Lancashire and social services (673 KB - Acrobat PDF)
- Winter 2006: county council budget for 2006/7, childcare, services for older people, the county council's newspaper and Cabinet Question Time events (908 KB - Acrobat PDF)
- Autumn 2005: social services, trading standards, satisfaction with county council services, museums, libraries and financial publications (232 KB - Acrobat PDF)
- Summer 2005: the Lancashire countryside, highway maintainance and libraries (223 KB - Acrobat PDF)
- Winter 2005: your neighbourhood views, having your say, Lancashire in Europe, libraries and how we communicate with the public (214 KB - Acrobat PDF)
- Autumn 2004: crime and disorder and the Lancashire Record Office (679 KB - Acrobat PDF)
- Spring 2004: environmental protection and Lancashire's economy (225 KB - Acrobat PDF)
- Thank you from Living in Lancashire: feedback on all topics covered in the first nine pieces of LiL research (255 KB - Acrobat PDF)
What happens if I want to leave Living in Lancashire?
Members are free to leave the panel at any time. All you need to do is contact us by post, telephone or e-mail, telling us your membership number and name. We will remove you from the panel straight away.
How long will I be a member?
We value everyone's contribution to Living in Lancashire. From time to time we will recruit new members onto the panel as people move away or decide they no longer wish to be a member of Living in Lancashire. Every so often we will randomly remove members from the LiL panel so that the panel remains fresh and represents the general views of people in Lancashire. We will of course write or e-mail to let you know about any changes to your membership.