Make a Complaint

• What is a Complaint?
• How do you make a Complaint?
• How are Complaints Investigated?
• Who are the County Council Complaints Officers?
• What do you do if Lancashire County Council cannot settle your Complaint?
• Which matters are not covered by the Complaints Procedure?
• Telephone Numbers

How do you make a Complaint?

You can complain in person, by telephone or by writing to the appropriate Directorate HQ in Preston or to a local office such as a County Information Centre.

The relevant telephone numbers can be found in the Telephone Numbers section. You will also find a full list of addresses and telephone numbers in the full Complaints Procedure. When ringing please ask for the Complaints Officer. The Online Form can also be used to lodge a complaint.